Refund policy
At Trademark Laser Engraving, we take pride in delivering high-quality custom engraving products. Please review our policy below before placing an order:
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Custom Orders
Custom or personalized items are non-refundable once production begins.
It is the customer’s responsibility to review and approve proofs before we start production.
If a product is produced incorrectly due to our error, we will replace or remake the item at no additional cost.
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Standard Products
Standard (non-custom) items may be returned within 14 days of delivery if defective or damaged.
Items must be returned in their original condition and packaging.
Customers are responsible for return shipping costs unless the item was defective or damaged.
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Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 7 days of receipt at info@trademarklaserengraving.com
with photos of the issue.
We will evaluate the claim and provide a replacement, refund, or store credit as appropriate.
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Refund Process
Approved refunds for standard items will be issued to the original payment method within 7–10 business days of receiving the returned product.
Custom orders approved for remake due to our error will be re-produced at no additional cost; refunds for custom orders are only issued in exceptional circumstances.
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Contact Us
For questions regarding returns, refunds, or custom order issues, please reach out: